Jennifer Dearman, former Chief Customer Officer at Pendo, visits with Dave to discuss the importance of creating a world-class customer experience and the three things that are necessary to building a strong customer success organization.
Jennifer talks with Dave about her consulting turned customer management career trajectory and how she has spent her entire career helping customers achieve their goals through world-class experiences. She also highlights the three things she believes are necessary when a company is thinking about building a customer success organization and the responsibility a CCO has within an organization to establish the proper customer mindset.
The Revenue Revolutionaries podcast is a MetaCX, Inc. production. You can learn more about MetaCX at www.MetaCX.com or by following on Twitter @metacx.